FilterWise

Troubleshooting common issues

Quick solutions to common issues.

Emails Not Arriving

  • Double-check you're forwarding to the exact FilterWise address (copy-paste it)
  • Verify your email client's forwarding rules are active
  • Check if the filter is on hold

0 Listings Found

  • The email might be a newsletter, not a listing alert
  • For scanning: ensure the URL is a search results page, not a homepage
  • All listings may already be in your history (normal for daily scans)

All Listings Show "No Match"

  • Your instructions may be too strict — relax one criterion at a time
  • Enable "Include when unsure" for criteria often missing from listings
  • Click a rejected listing to see which criterion failed

Daily Limit Reached Too Early

  • Upgrade your volume tier or buy credits ($1/100)
  • Reduce sources or narrow portal filters to lower volume

Forwarded Emails Not Received

  • Check spam folder
  • Verify output email address for typos
  • Ensure how to receive matches is not set to "None"

Filter Automatically Paused

  • Free plan: auto-paused after 5 days without login
  • Log in and click Activate

Source Shows "Blocked"

Related articles: Understanding email statuses · Understanding listing statuses · Dealing with blocked sites