FilterWise

Deleting your account and data

If you decide to leave FilterWise, you can permanently delete your account and all associated data. This guide explains the process and what it means.

What Gets Deleted

When you delete your FilterWise account, the following data is permanently and irreversibly removed:

  • Your profile: Name, email, language preferences, and all account settings
  • All filters: Every filter configuration including filter instructionss, input email addresses, websites, and output email settings
  • All emails: Every email received by your FilterWise addresses, including their content and metadata
  • All listings: Every listing extracted and analyzed, including AI analysis results
  • All sources: Every website and scanning history
  • Usage history: Analytics, daily stats, and activity logs
  • Subscription: Your subscription is canceled (you won't be charged again)
  • Credits: Any unused credits are forfeited (non-refundable)

What Is NOT Deleted

  • Original listings on portals: FilterWise only deletes its own records — the actual property listings on SeLoger, Idealista, etc. are unaffected
  • Emails in your personal inbox: Forwarded listing emails that are already in your output email inbox remain there
  • Public share links: Previously shared listing analysis links will stop working (return a 404)
  • Your payments: Payment records are retained by our payment processor for legal compliance

How to Delete Your Account

  1. Go to Account in the dashboard sidebar
  2. Scroll to the Danger zone section at the bottom
  3. Click Delete my account
  4. A confirmation dialog appears with a stern warning
  5. Type your email address to confirm (this prevents accidental deletion)
  6. Type your email address again (copy-paste is disabled for this field — you must type it manually)
  7. Click Yes, delete my account

The deletion process runs immediately. You'll be signed out and redirected to the home page.

Important Warnings

This Action is Irreversible

There is no undo, no recovery period, and no way to restore your account after deletion. All data is permanently removed from our systems.

Cancel Your Subscription First (Optional)

While deleting your account automatically cancels your subscription, you may want to visit the Subscription page first to ensure you understand your billing status. If you're mid-cycle on a paid plan:

  • Your subscription will be canceled immediately upon account deletion
  • No prorated refund is issued for the remaining period
  • Any unused credits are forfeited

Active Redirects

If you've set up email forwarding from real estate portals to your FilterWise address, those redirects will continue sending emails to your (now-deleted) FilterWise address. The emails will simply bounce. Remember to:

  1. Change your email alert settings on each portal back to your personal email
  2. Remove any auto-forwarding rules in your email client

Alternatives to Deletion

Before deleting your account, consider these alternatives:

  • Pause your filters: If you just need a break, pause your filters instead. Your data and settings are preserved.
  • Downgrade to Free: If cost is the concern, downgrade to the Free plan. You keep your account and can resume anytime.
  • Delete individual filters: If you want to clean up but keep your account, delete specific filters instead of the entire account.

Data Retention After Deletion

FilterWise follows data protection best practices:

  • Account data is deleted from active databases immediately
  • Backup copies are purged within 30 days
  • No personal data is retained after the backup purge period
  • Anonymous, aggregated usage statistics (not linked to your account) may be retained for service improvement

Related articles: Managing your account · Understanding plans and limits